Frequently Asked Questions
Everything you need to know about your Self-portrait experience, from our signature lace pieces to shipping and returns.
How do I ensure I select the correct size for my Self-portrait garment?
Our designs often feature structured fabrics and intricate lace with minimal stretch. We recommend referring to the specific size guide on each product page. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
What is your international shipping policy?
We offer worldwide shipping. Delivery times vary by location, typically ranging from 3-7 business days for express shipping. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How can I return an item if it is not suitable?
We accept returns within 14 days of receipt, provided the item is in its original condition with all tags and the security seal intact. Returns must be requested through our online portal to receive a valid return authorization.
How should I care for my lace and embellished pieces?
Due to the delicate nature of our signature floral lace and sequin embellishments, we recommend professional dry cleaning only. Always store your garments on padded hangers to maintain their shape.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Clearpay for flexible installment payments.
Can I modify or cancel my order after it has been placed?
We aim to process orders as quickly as possible. Once an order has been confirmed, we are unable to make modifications. If you wish to cancel, please contact our customer service team immediately, though we cannot guarantee cancellation if the order has reached the warehouse.